Bookings

I am insured with WellBeing/ Hiscox insurance and ICO approved as a Data Protection Officer (since 2018). If you are registered with me, but have NOT had a treatment for over 7 years, see ***** below.

If you are a NEW CLIENT, please see the Payment & Offers page first, then email me to request a Client Registration Form to complete in advance of your treatment. The form can be completed on the day with me, but please allow more time on the first visit, even if your form is completed in advance, as it always takes a bit longer than expected. I always provide the full treatment time, excluding the time taken to complete the forms or getting changed. Client forms are also available translated in Polish! (Formularze Klienta dostępne są także w języku polskim.)

My working hours are shown on the Home page. Email, Text or WhatsApp me to request some dates, providing your full name, phone number and email address and I will send you my upcoming availability.

Please note that I am no longer using the Fresha system, so all bookings are now made directly with me.

An email reminder will be scheduled 24 hours before your appointment booking. Please read the cancellation policy below if you need to rearrange! If you do not receive your reminder, please check your spam folder!

Note: If you wish to speak to me on the phone, it is best to request a call back either by leaving me a message, or sending me an email or text. I never answer unknown numbers. I also do not answer the phone while I am working. Thank you!

Arrival policy: I make flexible time allowances from 10 mins early to 10 mins late, as traffic can be variable, but after 30 mins overdue, the appointment will have to be cancelled, shortened or rescheduled. Please get in touch as soon as possible, if you are running late and wish to keep the appointment. I will also text or WhatsApp you if you are 10 mins late, then call you to rearrange the appointment if you are up to 20 mins late.

Cancellation policy: Please feel free to contact me to rearrange your appointment if you are unwell for any reason. I work with vulnerable clients and do not want to pass on any illnesses, as well as being vulnerable myself. There is no charge to cancel or rearrange any appointment, but the sooner I know, the sooner I can let someone on the waiting list get access to an earlier appointment. There is a £8 fuel charge for mobile cancellation, if I make an unnecessary trip to a mobile client who is unavailable.

I still request that you follow these Health and Safety Rules on the day of your treatment:

If you have any kind of cold or virus, no matter how mild you have it, please stay home and message me to rebook your appointment! (I am vulnerable to respiratory viruses that make me ill for many weeks, and I also work with vulnerable clients. So, to avoid cancelled/ rescheduled appointments for over a month, please consider this!)
You are welcome to use antibacterial hand gel provided, before you enter the house, or wash your hands with soap and water, if you are allergic to hand gel.
Please take your shoes off before going upstairs. (If stairs are a problem, please contact and discuss before the day, as alternative arrangements are possible.)
You may have your temperature checked with a forehead thermometer if you appear unwell. You will be asked to go home if you have an unusually raised temperature. Massage is NOT advised and can make you feel even more unwell.
You are welcome to wear your own mask during the treatment if you are shielding or vulnerable, and I will try to keep the treatment as close to the original as possible and I can also wear a visor, mask and/ or apron on request.
Pure drinking water will be brought to the salon room at the end of the treatment, unless you prefer to bring your own drink. We provide pure double filtered water at fridge temperature that is free of limescale, chlorine and ammonia.

***** Please note that for GDPR purposes, all records older than 7 tax years will be destroyed, (which will be done securely at the end of every tax year). Only name and client number will be kept on file. A new client form will have to be completed if returning, so please request one. All paper and digital records are kept securely in a locked filing cabinet or on a password protected computer.