Bookings

Karen is insured with WellBeing/ Hiscox insurance. Karen is fully vaccinated (3x jabs), recovered from Covid (natural immunity) in early Jan 2022, and takes a lateral flow test before treating clients. Karen continues to follow government guidelines with protective equipment worn as required.

If you are registered with Karen, but have not had a treatment for over 7 years *****, or if you are a NEW CLIENT, please can you email Karen (from the Contact page) to request a Registration Form to complete in advance of your treatment. Or it can be completed on the day, but please allow more time for the treatment booking slot to do this. Forms are now available in Polish too! (Formularz dostępny teraz w języku polskim.)

Karen's work availability is shown on the Home page. Making a booking is easy. Just click on the "book now" link below, check Karen's availability for a specific day, then either book an appointment directly, or contact Karen and she will book you in on your requested date and time. (If you have any difficulties please contact Karen directly.)

Click here to "BOOK NOW".

You can also download the Fresha app and register with them directly, or using your Facebook or Google account. The app can be used to check and modify your bookings. Slots are available between 24 hours and 3 months in advance. You will get an email and a text reminder about your appointment 24 hours before your treatment. Making amendments through the app is very easy, but you cannot amend your booking once you have had your reminder through! Ask Karen for help, if unsure! 

Arrival policy: Karen make flexible time allowances from 10 mins early to 10 mins late, as traffic can be variable, but after 30 mins overdue, the appointment will have to be cancelled, shortened or rescheduled. Please get in touch as soon as possible, if you are running late and wish to keep the appointment. 

Cancellation policy: Please feel free to rearrange your appointment using the Fresha app if you are unwell for any reason. Karen works with vulnerable clients and does not even want to pass on a common cold to them, as well as being vulnerable herself. If you are within 24 hours of your appointment, Fresha will not allow you to change it, so you will have to text Karen to rearrange the date. There is currently no charge to cancel or rearrange an appointment. There is a £5 fuel charge for cancellation if Karen makes an unnecessary trip in the car to a mobile client. 

Whilst Covid becomes part of our normal everyday lives, Karen still requests that you follow these Health and Safety Rules:

  • If you have any kind of cold or virus, no matter how mild, please stay home and rebook an appointment at a later date! (Karen is vulnerable to colds that make her ill for several weeks, and also works with vulnerable clients. So in order to avoid cancelled/ rescheduled appointments for over a month, please consider this first!)
  • Please arrive wearing your own mask just to walk through the house up to the salon. There is no obligation to wear masks currently, so this is just a courtesy. If you are fully vaccinated, recovered from Covid over a week ago, or had a negative lateral flow test within the last 2 days, you are welcome to come through the house without a mask.
  • You will be asked to use antibacterial hand gel before you enter the house, or wash your hands with soap and water, if you are allergic to hand gel.
  • You may have your temperature checked with a forehead gun thermometer if you appear unwell. You will be asked to go home if the temperature is above 38'C / 100'F.
  • You are welcome to wear a mask during the treatment if you are still shielding, and I will try to keep the treatment as close to the original as possible. The extra time will be put into back and shoulders, (for Full Body Massage or Indian Head Massage), and the Sinus Releasing Facial Massage will be omitted.
  • Drinking water will be brought to the salon room at the end of the treatment, unless you prefer to bring your own drink, or would prefer to have a drink of water in the porch instead.
***** Please note that for GDPR purposes, all records older than 7 years will be destroyed, (which will be done securely at the end of every tax year). Only your name and client number will be kept on file. A new client form will have to be completed if you return. All paper and digital records are kept securely. Karen registers annually with ICO, since May 2018. 


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