Bookings

I am insured with WellBeing/ Hiscox insurance and ICO approved as a Data Protection Officer (since 2018).

If you are registered with me, but have NOT had a treatment for over 7 years (See ***** below). If you are a NEW CLIENT, please can you email me to request a Client Registration Form document to complete in advance of your treatment. It can be completed on the day, but please allow yourself more time on the first visit, as it always take a bit longer than you expect and I provide the full time for the treatment excluding the time taken to complete the forms or get changed. (Client forms are now available in Polish! Formularze klienta dostępny teraz w języku polskim.)

My public availability is shown in the Fresha booking system, that can be accessed below or on the Home page. Making a booking is easy. Just click on the "Book Now" link below, check the availability for a specific day, then Contact me to book you in on your requested date and time. This helps me save costs from the Fresha app.

If I don't reply to confirm your booking within a short time of your message (e.g. within an hour or 2) then please feel free to book yourself in anyway, as I would rather you book in at a time slot that suits you, than you worry about losing the slot, as I get quite booked up these days. Thank you to everyone who already books in directly with me.

Public availability is not shown during school holidays or when my husband is away on business travel, but I may be available for treatments for regular or urgent clients, so welcome to enquire about slots that are normally available.

Note: If you wish to speak to me on the phone, best to message me first so I know who you are. I no longer answer unknown numbers.

During the summer months I am available on an ad-hoc basis. If the heat in the salon goes above 30'C, then appointments will have to be rescheduled, as I am unable to work in that heat. I will contact you on the day of your appointment if it is looking to be a hot day and ask you to either arrive earlier or later on the same day. For example, an afternoon appointment may be moved to a late morning and an evening appointment to a little later, or we change the date, depending on the weather conditions.

Click here to "BOOK NOW".

Available slots in Fresha are shown between 24 hours and 3 months in advance. You will get an email and a text reminder about your appointment 24 hours before your treatment. Making amendments through the app is very easy, but you cannot amend your booking once you have had your reminder through, as there is less than 24 hours to go! Please read the cancellation policy below if you need to rearrange! You can also download the Fresha app and register with them directly or with a Facebook or Google account to amend your own appointments.

Arrival policy: I make flexible time allowances from 10 mins early to 10 mins late, as traffic can be variable, but after 30 mins overdue, the appointment will have to be cancelled, shortened or rescheduled. Please get in touch as soon as possible, if you are running late and wish to keep the appointment.

Cancellation policy: Please feel free to rearrange your appointment using the Fresha app if you are unwell for any reason. I work with vulnerable clients and do not want to pass on any illnesses, as well as being vulnerable myself. If you are within 24 hours of your appointment, Fresha will not allow you to change it, so you will have to contact me to rearrange the date. There is currently no charge to cancel or rearrange any appointment. There is a £5 fuel charge for mobile cancellation, if I make an unnecessary trip to a mobile client who is unavailable.

Whilst Covid becomes part of our normal everyday lives, I still request that you follow these Health and Safety Rules on the day of your treatment:

If you have any kind of cold or virus, no matter how mild you have it, please stay home and rebook your appointment! (I am vulnerable to respiratory viruses that make me ill for several weeks, and I also work with vulnerable clients. So, to avoid cancelled/ rescheduled appointments for over a month, please consider this!)
You are welcome to use antibacterial hand gel before you enter the house, or wash your hands with soap and water, if you are allergic to hand gel.
Please take your shoes off before going upstairs. (If stairs are a problem, please contact and discuss before the day, as alternative arrangements are possible.)
You may have your temperature checked with a forehead thermometer if you appear unwell. You will be asked to go home if you have an unusually raised temperature.
You are welcome to wear your own mask during the treatment if you are shielding or vulnerable, and I will try to keep the treatment as close to the original as possible and can also wear a visor, mask and/ or apron on request.
Extra time will be added into back and shoulders in place of head treatment, (for Full Body Massage or Indian Head Massage only), and the Sinus Releasing Facial Massage is not available if you are unwell.
Pure drinking water will be brought to the salon room at the end of the treatment unless you prefer to bring your own drink. We provide pure double filtered water at fridge temperature that is free of limescale, chlorine and ammonia.

***** Please note that for GDPR purposes, all records older than 7 years will be destroyed, (which will be done securely at the end of every tax year). Only name and client number will be kept on file. A new client form will have to be completed if returning, so please request one. All paper and digital records are kept securely in a locked filing cabinet or on a password protected computer.